Ericsson (NASDAQ: ERIC) and du, a telecommunications operator based in Dubai, United Arab Emirates, have agreed a new long-term partnership in which Ericsson will manage and operate du’s IT infrastructure.
Under the agreement, Ericsson will deploy its global tools, processes and ways of working on an end-to-end basis to improve du’s infrastructure performance and support high-quality customer experiences.
Ericsson will manage du’s IT service desk, data center operations, and user computing and enterprise system management processes. In addition, Ericsson will manage IT application operations for du’s Enterprise Support Systems (ESS) and Operational Support Systems/Business Support Systems (OSS/BSS).
Ericsson’s responsibilities also include ensuring IT security compliance for du’s IT environment, as well as supporting du in all future IT infrastructure projects.
Farid Faraidooni, Chief Operations Officer, du, says: “Today, IT systems play a pivotal role in operators’ business process and service quality assurance. To stay ahead of the game, we are collaborating with Ericsson to support our rapid growth and ambition to continue delivering best-in-class services and overall experiences to our customers.
”Ericsson’s solutions will enable us to optimize service quality and reduce time to market, while simultaneously becoming more lean and efficient in our operations.”
Rafiah Ibrahim, Head of Ericsson Region Middle East and Africa, said: “Today’s announcement reflects our long standing partnership with du. In the midst of the digital transformation, we bring our IT expertise and understanding of the challenges and opportunities in order to serve the digital agenda for du.”
“It also strengthens Ericsson’s presence in the United Arab Emirates and highlights our technology and services leadership, which is paving the way for realizing the Networked Society in the country.”
Ericsson’s telecom IT managed services offering includes all activities typically performed when running an IT environment. As a managed services partner, Ericsson brings cross-domain IT expertise and an in-depth understanding of the challenges and opportunities facing operators today.